Smart IT offer Service Contracts allowing authorised users access to our fully managed Service Desk.
This service can be accessed from anywhere; via phone or email, and we resolve over 90% of all calls remotely.
Faults within your IT environment will be resolved to predefined Service Level Agreements (SLAs), and we often surpass our targets, consequently improving customer satisfaction.
These Service Contracts are pre-defined, priced according to your business needs and cover a 12 month period. Services are reviewed and reported on a quarterly basis to ensure consistent service levels are maintained.
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